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Q1: What is the Lubricant Subscription?
Our Lubricant Subscription delivers your favorite lubricant automatically on the schedule you choose (every 2, 4, 8, or 12 weeks). Pricing starts at $8 per bottle (plus shipping), with no fixed term—it continues until you cancel. We’ll notify you by email 30 days in advance if prices change.
Q2: How does auto-renewal work?
Your subscription auto-renews at the end of each delivery cycle based on your chosen frequency. You’ll be charged $8 per bottle, plus a $5 shipping fee per shipment, using your saved payment method. We’ll email you a reminder 7 days before each renewal charge.If a payment attempt fails, we may reattempt the charge up to three times within a reasonable period.
Q3: Can I cancel anytime? How?
Yes. To cancel, log into your account on our website, go to the Subscriptions section, and select Cancel. Please submit your cancellation at least 3 days before your next scheduled billing date to stop the upcoming charge and shipment. Changes take effect immediately for future cycles (we do not offer prorated refunds for orders that have already shipped). Need help? Email [email protected].
Q4: What if I forget to cancel?
We send an email reminder 3 days before each renewal. If you cancel after this window, your current shipment will still process, but no further charges will occur. We recommend setting a personal calendar reminder or checking your account regularly. If you believe you’ve been charged unexpectedly, please contact support—we’ll review each case individually and may offer a goodwill adjustment.
Q5: Which countries/regions is the subscription available in?
Currently, our Lubricant Subscription is only available for shipping within the United States. We’re actively working to expand internationally and will share updates as soon as possible. Thank you for your patience!
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